At times , servers of your Bank Account send late confirmation due to Security Checks or tech issues at their end. Unfortunately , we have to wait for their confirmation before showing your order as a success.
If order is in rejected status then System has Already Generated the Refund Request and your money will be transferred back to your bank account / payment source.
Refund timelines depend on your Payment Source. Usually its 5-7 working days (excluding Bank Holidays or Public Holidays). Very rarely, few of the banks take more than that.
I have ordered quantity of 10 pizza with bogo offer at 5.51pm on 4th July and received at 7.45pm. I gave call to outlet and confirmed the order and they I will be delivered in 30 mins after keep calling them. I made multiple calls but there was no response. Delivery boy made 2 rounds to complete the delivery and I have to wait for 20 mins. After receiving the order they finally answered my call and said order is delivered. I observe staff is not supportive and understandable. Being legend customer showing in app but service is pathetic.